DDF1819 - Sales Assistant (Russia-2024)

Job Family: Retail
Department: Retail
Closing Date 05-Jul-2024
About the Role:

The primary focus of the role is to ensure DDF “World Class” Customer Service Standards are implemented to maximize sales and ensure individual sales budget is achieved on a daily basis.


Key duties of the role includes the following:

  • Adhere to all DDF “World Class” Customer Service Standards such as approaching and assisting customers in a warm and friendly manner.
  • Ensure awareness and achievement of the daily individual sales budget.
  • Recommend and sell products based on the identified needs of the customers.
  • Process payment through Electronic Cash Register (ECR) machine.
  • Ensure proper merchandising of products as specified in the planogram.
  • Ensure that the shop (including substores) is clean and tidy at all times.
  • Check product expiry dates and rotate stocks regularly for perishable items on the Shopfloor and in the back-up.
  • Replenish sold items.
  • Monitor movement of stocks and process stock requisition as and when required.
  • Receive deliveries and arrange products on the shelf ensuring that the products are placed on their correct location in the back up.
About You:

 The ideal candidate should have:

  • Knowledge of principles and methods for showing, promoting, and selling products or services.

  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

  • Knowledge of cultural differences to enable a smooth and effective work environment.

  • Good communication skills in written and spoken English

  • Must be proficient in the Russian language

  • Active listening, service orientation and multi-tasking skills.

  • Ability to use basic calculation quickly and accurately.

  • Problem solving, oral comprehension & expression abilities.

Qualification & Experience:

  • Secondary School Education or its equivalent, with preference to graduate.

  • With sales & customer service related experience preferably in a retail environment.

Terms & Conditions:

If selected for this position, you will be required to:

  • Sell and handle alcohol.
  • Work on shifts including night shifts.
  • Work in different locations within the Dubai Duty Free airport operations.
  • Wear corporate uniform.
  • Submit attested Birth Certificate & School Certificate.
About Application Process
As part of the application process, applicants will be required to attach the following:
1. Resume/CV
2. Passport-size photograph